Holiday Information - Know before you go
Elegant Resorts Middle East (part of the Al Tayyar Group) specialises in luxury holiday experiences around the world and, thanks to our knowledgeable and friendly travel team, has achieved a reputation for offering our clients a service and commitment that is second to none. Like you, we don't compromise our standards; like you, we expect the best.
Our Luxury Holidays
Our luxury holidays cater for the most discerning travellers and the hotels, resorts, villas, yachts and private islands we have selected rank amongst the finest in the world. Each one offers the highest standards of accommodation, cuisine and service available. However, they are all very individual and do cater for - and satisfy - different requirements. In the case of our villas, yachts and private islands, standards differ from country to country and not all properties are necessarily highly sophisticated - some have been selected for the natural beauty of their location, rather than their amenities, and the properties will reflect this. In general, the properties we feature are well equipped, with most of the basic equipment and home comforts you would expect. Most are privately owned and, as such, it should be noted that these usually reflect the owner's personal taste. In addition, guests are asked to respect any personal possessions left by the owner for guest enjoyment during their stay. Please also note that, while many of our properties are located in quiet grounds or in countryside areas, each location experiences different types of noise and at different times of the day - anything from agricultural sounds to traffic and roadworks. As everyone has their own idea of what constitutes 'noise', we will assist in advising you, should you have any concerns, however we cannot be held responsible for noise or disturbance originating from beyond the boundaries of the property. Whilst we appreciate the importance of value for money, we also understand there is a healthy demand for the best - whether this is the choice of accommodation or the flight. This is why we offer the flexibility and comfort of scheduled flights, the option of private car transfers and why we only work with hotels and villas offering the highest standards. These enhancements, even if they do cost a little extra, all contribute to the kind of individual first-class holiday we know our guests expect. For those travelling with children, some hotels do not accept youngsters at certain times of the year. Other hotels, meanwhile, welcome children and have some especially attractive offers. Whilst we attempt to give as much advice as possible throughout our brochures and on our website, if you are still finding it difficult to make your choice, please do not hesitate to contact our Travel Consultants for further guidance. We do know the strengths and weaknesses of the individual hotels/villas and it would be our pleasure to help you decide between them.
Before you travel
Weather and Natural Disasters
Some of the destinations featured in our portfolio may be affected by weather patterns such as tropical storms, monsoons, hurricanes, tornadoes, cyclones, typhoons, flooding and also seismic activity causing earthquakes and tidal waves. It's not possible for us to publish detailed information on weather patterns for each destination, as weather advice can frequently change, so we recommend you check the latest FCO Travel Advice for your destination at fco.gov.uk When a storm or natural disaster occurs, travel and accommodation arrangements may be significantly disrupted. It is extremely difficult to predict with accuracy the actual path, duration or effect severe weather patterns and seismic activity may have and the effects of actual or threatened bad weather and natural disasters are beyond our control (please refer to our booking conditions, section A6 for details of our responsibility to you in these circumstances). If a storm or natural disaster is forecast to affect one of our destinations, we work with local and international authorities, our health and safety/resort teams and local agents to try to minimise disruption and keep you well-informed. It may be that an evacuation of your resort, or a delay or cancellation of your flight to or from the resort, may be necessary. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation.
Travelling With Children Or Children Travelling Without An Adult
Parents travelling with children (under the age of 18 years) or children travelling without both parents should be aware that some countries (such as Portugal, Mexico and South Africa) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. For further information on exactly what will be required at immigration, please contact the relevant embassy of the country you are travelling to.
Please ask your Travel Consultant for details of any current advice for the country or countries that you plan to visit when you book your holiday.
Travellers With Reduced Mobility, Medical Requirement or Travelling when Pregnant
Overseas Accommodation and Overseas Transport Arrangements
The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore, the natural terrain and layout of some resorts can sometimes make life difficult for wheelchair users. It is important, if you have any disability, that the appropriate enquiries are made about the suitability of particular overseas accommodation, resorts, overseas transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you, an extra charge may have to be levied and this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. Prior to booking, please speak to our Travel Consultants.
At The Airport and On Board Your Flight
Please let us know if you need any assistance at the airport or on board the flight, including if you use a wheelchair, if you are visually impaired, require use of oxygen or if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly.
Fitness to Travel
You may need permission from your doctor to fly if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly, please ask your Travel Consultant.
Cruise suppliers reserve the right to require you to produce medical evidence of fitness to travel on their cruises, as medical care while on a cruise ship may be limited and the ship may travel to destinations where medical care is unavailable. If you (or a member of your party) have severely impaired sight, physical or mental disability or any other condition that may require special treatment or assistance (including those who use wheelchairs) you must advise us in writing before you make a booking. If you (or any member of your party) use a wheelchair, you must furnish your own standard size wheelchair (collapsible wheelchairs are strongly recommended) and you must be accompanied by a companion who is fit and able to assist you. Cruise ships wheelchairs are for emergency use only.
Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks pregnant or more on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.
Cruise ships do not have adequate medical facilities for childbirth on-board. Cruise Ships will not carry you if you have entered or passed your 24th-28th week of pregnancy at any point in your cruise - the exact timing depends upon the cruise ship operator. You must, therefore, check with us at the time of booking. All pregnant women should produce a doctor's or midwife's letter stating that mother and baby are in good health, fit to travel and that the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD), as calculated from the last menstrual period (LMP) and ultrasound, if this has been performed.
We recommend you contact us at the earliest opportunity, as we need information regarding your need for airport or on board assistance no later than 48 hours before departure, so we can inform the responsible managing body at the airport(s) and your airline. If your booking is made later, the airport/airline will make all reasonable efforts to provide the service required, but cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs the airline is able to assist on the day. If you have your own wheelchair, this will be carried free of charge, in addition to your normal baggage allowance. Since a wheelchair is carried in the hold and collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited. Electronically powered wheelchairs will be accepted for travel, providing that the general conditions for their carriage, as outlined in the IATA Dangerous Goods Regulations, are met. These relate to the batteries used to power wheelchairs. Since the batteries will remain attached to the wheelchair, it is important that the wheelchair can be easily stored in an upright position when collapsed for carriage. Batteries must be disconnected and the battery terminals insulated to prevent accidental shorting.
Accompanying Companion For Reduced Mobility Passengers
A carer must travel with any passenger who is not defined as being self-reliant. In establishing whether someone is self-reliant, the passenger should be independent in the following areas: Feeding - the passenger should be capable of feeding themself. Cabin crew could still expect to assist with opening food containers and describing catering arrangements to blind people. Lifting - the passenger should be capable of moving from a passenger seat to an on board wheelchair. Toileting - the passenger should be capable of using the toilet facilities unaided. Communicating - the passenger should be able to communicate with cabin crew and understand their advice/instructions. Medicating - the passenger should be capable of administering their own medicines and medical procedures. Breathing - the passenger should not be reliant on supplementary oxygen, if supplementary oxygen is required please let us know and we will pass on details of your requirements to the airline. If you are not self-reliant (capable of taking care of all your physical needs, independently, in flight) a carer is required for travel to take care of these needs. The carer must purchase a ticket at the same time. A carer can travel with a maximum of two passengers requiring additional assistance as outlined above. Due to CAA (Civil Aviation Authority) regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats adjacent to the emergency exits.
Visually Impaired Passengers and Guide Dogs
Passengers who are blind or visually impaired should also contact us prior to making a booking. Most airlines are able to carry guide dogs on many routes, but please advise our Travel Consultants that you will be accompanied by your guide dog, as airlines do usually require 7 days notice. Please note: We cannot be responsible for you if you fail to tell us about special needs/requirements that will affect your travel arrangements and this means we will not compensate you.
If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.
Although our prices are based on economy class air travel, a large percentage of our clients prefer to travel in business or first class. Thanks to the excellent relationship we have with the airlines and their recognition of Elegant Resorts' unique product, we have been able to negotiate excellent supplements for upgrading our clients' class of travel. For business and first class clients, specific seat numbers confirmed at the time of booking are subject to change by the airline for operational reasons and are never guaranteed. Whenever we are informed of a change of seat number by the airline, we shall advise you as soon as possible.
It is your responsibility to ensure that you reconfirm the departure date and times of all your travel at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys after you have left the UAE.
Your tickets and any other documents relating to your booking will be sent to the address that you gave us at the time of booking, or may be delivered by e-mail in the form of an e-ticket if you supplied an e-mail address at the time of booking. Provided you have paid the total cost of the travel arrangements, we will endeavour to dispatch your tickets to you at least two weeks prior to departure. It is important you check all details of your travel documents before leaving the UAE. If there are any inaccuracies, or you have any other queries, please contact us immediately. For bookings made within seven days of departure, it is necessary for us to use a courier company, which guarantees next day delivery and any charges will be passed on to you at the time of booking. Please note that the delivery charge is non-refundable.
Lost/Stolen Flight Tickets
If you lose your ticket or it is stolen before you leave the UAE, certain airlines will not authorise us to issue a replacement. You would then be requested to purchase a new ticket and there may be a delay of up to twelve months before we receive authority from the airline to make any refund to you. If the airline concerned does allow us to issue a replacement ticket, we will require payment of an administration fee from you. It is most important that you contact us as soon as you realise that your ticket is missing. If your ticket is lost or stolen after you have left the UAE you can apply to us for a refund on your lost ticket, but any refund will be entirely at the discretion of the airline and it can take up to twelve months before we receive authority from the airline to make any refund.
At the Airport
The following information is designed to help you complete the check-in process as quickly as possible: You are advised to check-in approximately 3 hours prior to the departure time on your flight tickets, but in all cases you must have checked-in at least 1 hour prior to departure - failure to do so could result in you being denied travel. Remember, no calls will be made for your flight, so please make sure that you are at the departure gate no later than 45 minutes before your departure time (1 hour for some destinations). Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. If you fail to check-in on time, the transport provider is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check-in at all for your departure from the UAE, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return transport to the UAE. No refund can be made for any unused arrangements. When you arrive at the check-in desk, you will be asked for your ticket, passport and baggage. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.
Some airlines now work in partnership with one another and sell seats on each other's planes to enable more choices and better onward connections. This means that your flight may be with a different company to the one you expect.
Nowadays, there are much tighter security measures at all airports. To make your travel experience as pleasant as possible, we suggest you allow extra time for checking-in. Full details of suggested check-in times will be highlighted on your itinerary. May we also remind you that certain items are not allowed to be carried in your hand luggage and must be checked-in and placed in the aircraft hold. For full details of items permitted on board, please check with the airline you are flying with.
The safety and welfare of passengers is of paramount importance. You will be denied boarding or have imposed additional conditions of carriage if any passenger:
i) is intoxicated and or disruptive
ii) found to be smoking on board the aircraft
iii) makes an inappropriate remark; inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person's intent or reason for making the comment or statement.
Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. We realise that some passengers, may find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your Travel Agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer a wider seat, in an upgraded class (where applicable). We regret, however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat.
Please note that whatever airline you fly with, all UK airlines have a strict no smoking policy throughout the aircraft.
Most airlines charge for the carriage of sports equipment (this includes, and is not limited to, golf clubs, scuba-diving, surfboards, windsurfs and bikes). This equipment is not included as part of your baggage allowance. Charges may be payable either at the time of booking, or at the airport prior to departure. If you are planning to take sports equipment, please ask your Travel Consultant to contact the relevant airline at the time of booking, and they will be able to provide details of prices. If sports equipment is not pre-booked, excess baggage charges will apply. Sports equipment must usually be packed separately from other baggage, as these may need to be checked at check-in. We recommend that all your sporting equipment be insured separately, since more valuable or fragile items may not be covered by your insurance.
Deep Vein Thrombosis
Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in-flight magazines or during in-flight videos. If you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must see medical advice before you travel.
Unless otherwise stated, our featured hotel prices include transfers to your chosen destination if required. Helicopter transfers and car hire are available on request.
Some of the destinations in our brochures and on our website are still being developed and even in more established resorts there is often a possibility of building work taking place. If, in our opinion, this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Terms & Conditions section 'Circumstances Beyond Our Control' for more information.
Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times. In Muslim countries, dates of religious feasts and festivals are fixed by local sightings of the moon, so we cannot work out when they will be beforehand. Ramadan, which is observed for one month each year, is a period of fasting when the pace of life is slower, public areas are busier, and there are certain restrictions, for example, consuming food in public, drinking alcohol and use of restaurants.
Driving & Rental Cars
Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your Travel Consultant, or the relevant embassy or consulate. Hiring a car will enhance any holiday and this can be easily arranged through our Travel Consultants. Please ensure you take your driving licence with you (paper and photo card). Car costs vary considerably, depending on the country, and it is important to note that during the high season you should reserve your car at the time of booking to avoid disappointment. When hiring a villa, we strongly recommend that you consult the villa management agents prior to booking rental cars in resort, as many popular rental agents provide vehicles with registrations or window stickers identifying them as rental vehicles, which can attract unwanted attention from criminals and could put clients and the properties at risk.
Watersports and Sports Activities
We refer to a number of watersports and other sporting activities within our brochures and on our website. Most of these are neither owned nor operated by Elegant Resorts and we cannot guarantee that they are maintained or operated with the customer's safety in mind. We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/watersports may be considered to be hazardous pursuits by some insurance companies.
Depending on your location, there may be blackouts. Please be patient whilst the hotel rectifies the situation.
Restrictive legislation against smoking is increasingly common in destinations worldwide. You may find that your villa, hotel, cruise or areas within your holiday resort or ship operate enforced smoking and vaping restrictions. Smoking is often only permitted in designated areas.
At some accommodation, certain amenities may carry a local charge. Unless we have stated that a service or facility is 'complimentary' in our accommodation descriptions, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others:
Poolside and beach cabanas
Entertainment and activities away from your accommodation
Hotel-operated children's clubs and meals for infants
Meals and beverages from restaurants and bars at your accommodation
Safety deposit facilities, room service, mini-bar, satellie television, telephone calls, air-conditioning and sea views
Facilities and equipment such as pool towels, spas, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment
Locally collected taxes, including, for example, airport departure taxes and local city/resort taxes payable at hotels on check-out (such as the European City Tax)
Hotel-run Kids Clubs
Standards and facilities at kids clubs featured in our brochures or on our website may vary. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel-run clubs. Kids Club(s) may not meet standards of similar facilities in the UK and guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enrol your child or children into the club and into their care.
Groups And Conventions
Some of the larger hotels play host to groups and conventions and we shall do our utmost to let you know at enquiry stage if any of these groups coincide with your chosen holiday. However, sometimes we are not informed and, unfortunately, we have no control over the situation whatsoever.
Early Check-in And Late Check-out
At some of our featured destinations, flight arrival times are early in the morning and you will arrive at your accommodation before the normal check-in time. In these circumstances, it is highly recommended that accommodation is reserved from the night before allowing an immediate check-in. Similarly, many flight departure times are late in the evening, after normal check-out time. In this instance, we recommend your accommodation is reserved until the day after departure, allowing a late check-out. Our Travel Consultants will advise you at the time of booking if either of these situations apply to your individual holiday arrangements.
From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. We will do our upmost to advise you at the time of enquiry.
Your Villa, Yacht or Private Island
The villas, yachts or private islands featured by Elegant Resorts are not only booked directly with the owners, but also via management agents throughout the world, who act as agents for the owners of the villas, yachts or private islands "The Owner(s)".
Minimum Letting Period
During high season, the usual minimum letting period for all of our featured properties is one week. However this may be more depending on the destination. In most cases the usual changeover day is either a Saturday or Sunday, but do please check with your Travel Consultant. During other seasons there may be more flexibility, so shorter stays and different start days may be available on request.
Reservations will only be held for those clients detailed in the original reservation. Elegant Resorts must be advised of any additional guests not included in the original reservation and these will be charged as extra. Please note that our contracts with our suppliers mean that we will not accept any more clients than the property's maximum occupancy. Only the guests named at the time of booking may occupy the property. If we, or the villa supplier, are made aware of additional guests occupying the villa, clients will be asked to leave. Infants (children under 2 years old on date of return) are not usually included in occupancy figures, however the number of infants permitted is usually limited - please ask your Travel Consultant for details. Children over 2 years old (even if staying in a cot) will be counted as part of the villa occupancy. Extra beds are available only if within the property's maximum occupancy, or by prior arrangement with the supplier, and are chargeable. The exception may be when double beds make child occupancy difficult. They may comprise a convertible, sofa-style, bed.
Additional Rental Conditions
Parking a caravan or pitching a tent is not allowed. Villas/yachts/private islands are rented for private use only. If you intend to use the property for commercial use (such as a photo shoot) you must inform your Travel Consultant at the time of your booking enquiry. We will request permission from the villa/yacht/private island supplier, but cannot guarantee it until they have replied to us in writing and informed us of any conditions. Insurance cover is not included for commercial use and you will be required to sign a disclaimer accepting responsibility for any damage caused. Guests intending to use the villa/yacht/private island for a private party or wedding must inform Elegant Resorts, who will seek any necessary permission required. Insurance cover is not included for private parties or weddings and you will be required to sign a disclaimer accepting responsibility for any damage caused. Guests may entertain friends at the villa/yacht/private island during their stay. However, this must be within reason, so as not to cause excessive workload to house staff. Breaking any of these conditions may result in clients being asked to vacate the villa/yacht/private island without refund.
Check-in And Check-out Times
As with most hotels, villas, yachts and private islands have a standard check-in time (usually from 3pm to 7pm) and check-out time (usually between 10am and noon). However, depending on whether or not the property has been occupied by other guests prior to your stay, an early check-in may be available if required. Similarly, if the property is not expecting guests on the day of your departure, arrangements can be made for a late check-out to accommodate you if your flight isn't until early evening. Usually, extra charges will apply. Alternatively, if the property is located close to one of our featured hotels, we would be more than happy to try and arrange a day room on your behalf.
Our local representatives can be contacted throughout your holiday to help, assist and provide you with information.
Villa Food And Drink Arrival Packs
When not included in the price, details of food packs can be given and we highly recommend that you request one to be placed in your villa. A standard arrival pack includes drinks and food items suitable for your first dinner and breakfast, although groceries can easily be provided for weekend and holiday arrivals. Payable locally, prices do vary and full details will be given to you at the time of booking.
Meals And Meal Times
If your property has appropriate resident staff, it is probably a good idea to discuss your dining preferences, including preferred meal times, with either the Housekeeper or the Cook, the morning after your arrival. If you have any particular dietary requirements, such as vegetarian meals, we would ask you to let us know in advance. Most menus tend to be planned around local produce and the staff are best placed to know which shops and markets are suitable for such purchases. In some cases, the housekeeper or cook will do your shopping for you, however, please note that in many cases you will be responsible for their transportation to and from the supermarket. Food and drink can either be paid for at the end of every shopping expedition, on a weekly basis, or at the end of your stay. To prevent any unwelcome surprises though, it is always a good idea to keep track of the amount. The supermarkets and villa management companies do accept major credit cards, but please note that if you are paying the staff directly, cash is normally required.
'Cook included' means that the services of a non-resident/resident cook is included in the property rental. Days and hours of availability will vary from property to property, so too will the standard of the cook who can vary from a local cook to a fully trained Chef. Alternatively, a Cook or Chef's services may be arranged on request at an extra cost where available. Please note that in some cases the service may be provided by a local cook who may also double up as the maid. Please ask your Travel Consultant for more details. Once booked it is not possible to cancel the services of the cook or chef (who may have turned down alternative employment). If your cook or chef becomes ill and unable to offer the service, Elegant Resorts cannot be held responsible.
The days and hours worked varies from property to property. Minimum duties include cleaning the kitchen, bathrooms and communal rooms. Though maids not always make the beds, linen is normally changed weekly. Most maids can be hired for extra hours and for laundry services, payable locally. Generally, maids do not work on Public Holidays.
The giving of staff gratuities at the end of your stay is customary, although this would obviously be commensurate with the level of service you have received. Gratuities are normally calculated as a percentage of staff salary. Further details and guidelines on gratuities will be given to you at the time of booking.
Children Staying In A Villa, Yacht Or Private Island
Our Travel Consultants will advise on the suitability of properties for children of different ages to try to meet the needs of your family to the best of their ability. We recommend that you make yourself familiar with potential dangers to curious children - pool areas, balconies, stairs and hard surfaces in particular - and supervise the children in your travel party accordingly. We will always give you the fullest information we are able to obtain for you, but please let us know if you have any specific concerns or requirements when selecting your villa/yacht/private island.
Hire Of Sundry Items For Infants
Where possible, we can arrange hire of cots, highchairs, car seats, playpens, push chairs and most other infant equipment. We are usually reliant on the suppliers for this and where available such items may not always conform to British Safety Standards, therefore we advise that you inspect items before use. You can expect items to be clean and checked for damage. Charges for cots include delivery and collection, but usually exclude bedding. We recommend bringing your own cot linen for your baby's comfort and hygiene and travel cot/s if possible.
It may be possible to arrange daytime or evening babysitting - please ask your Travel Consultant, who will contact the supplier. However, this cannot always be confirmed prior to your holiday. Costs are normally paid directly to the babysitter. It is normal courtesy for clients to arrange and cover the costs of a taxi for the evening babysitters. Please note that babysitters are not usually trained nannies and you are advised that, on meeting them, you take the opportunity to satisfy yourself that you are happy to leave your child in their care. Elegant Resorts cannot accept responsibility for unsatisfactory arrangements.
Damage And Breakages
We appreciate that accidental damage and breakages can happen and request that these are reported to the villa management whilst in resort. Credit card details or a security deposit are taken at the time of booking or on arrival at the property to cover any costs incurred, we will write to you to inform you if this is the case before we deduct monies from your card. The lead client is responsible for the correct and decent behaviour of all members of the party. Clients are expected to behave reasonably and Elegant Resorts reserves the right to terminate the holiday of any clients who indulge in serious misconduct, including reckless damage to any property or the breaking of any law. In such instances, we can have no further liability and we may request compensation for any loss we may suffer, including legal costs. Where an inventory is provided, it is in your own interest to see that this is accurate so that any loss/damage is not wrongly attributed. Please inform Elegant Resorts of any discrepancies/malfunctions within 24 hours of arrival, after which time you will be deemed to be responsible. In the unlikely event that any dispute as to the amount of final charges to be deducted from the security deposit arises, we will, at your request, intervene with the owners or the villa management company to authenticate the claimed damage and mediate the dispute. However, since we have no facility for fact-finding or adjudicating the dispute, in most cases, it will accept the owner's or villa management companys word as to the fact and the extent of the damage.
If any of the equipment or machinery in your property or property's grounds breaks or stops working during your stay, please report it to your house staff, who will take steps to get it repaired or replaced as quickly as possible. However, please be understanding should unavoidable delays arise (for example, if replacement parts need to be ordered).
Security And Valuables
It is rare that you will encounter a break-in or attempted break-in, however, please be vigilant and take the usual precautions - close windows and lock doors, activate burglar alarms if provided - to secure your property at night, when you are out or when leaving the property. Where possible, please use the safes provided to store valuables, documents and money - never leave them on show (either in your property or in your hire car). If theft or damage to the owner's property occurs through negligence on your part the owner is entitled to seek compensation from you. No refund can be given should you decide to vacate the property as a consequence of a burglary unless it can be proven that the owner has failed to inform you of anti-burglary systems in the property.
Air-conditioning And Heating
Where these facilities are available, they may be payable, or when included, excessive usage will also be charged at an additional cost. Please ask your Travel Consultant at the time of booking. Logs for properties with fireplaces can sometimes be arranged, please ask your Travel Consultant for details.
Most of our properties have telephones and you will be pleased to learn that on some of the Caribbean islands, local calls are free of charge. However, some properties have an automatic debar on international calls and you will be advised of this when making your reservation. In general, you will be asked to settle any telephone charges on departure. We recommend that you bring a GSM telephone, however, we cannot guarantee that your chosen property will receive a signal.
Many of our villas have internet access, (which can be Wi-Fi, ADSL, dial-up or broadband) - please ask at the time of booking for up-to-date information. Whilst we try to ensure that many of our properties are equipped with internet access, we cannot be held liable for any malfunctions or technical problems with internet service providers. Please note that in rural areas this can sometimes be unreliable.
Channels received will vary and may or may not feature English or Arabic-speaking programmes. Similarly, satellite and cable television channels will vary. We cannot guarantee the provision of specific channels.
Gardens and Grounds
These vary from property to property and gardeners are employed to maintain them. A gardener may be present at some point during your stay. New plantings and the frequency with which trees are chopped may mean that descriptions and images in our brochure or on our website differ from the actual gardens.
The owner, or their representative, shall be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay if urgent maintenance is required. Gardeners and pool maintenance staff may enter the grounds during your stay, normally very early in the morning. Maintenance staff cannot be refused entrance to the villa.
These vary from property to property, in terms of size, shape, depth and type of water, but are usually freshwater and unheated and they may not be available all-year-round. Pools will be cleaned and every effort will be taken to do this unobtrusively. Certain weather conditions, such as high winds, can mean that dust or debris can appear and the villa staff will address this. Where available, pool heating can be provided, which is usually at an additional cost. Please ask your Travel Consultant for details and an estimated cost. Costs may be payable locally.
Private tennis courts, where available, vary and may not be considered suitable for expert players. Please check with your Travel Consultant about the provision of racquets and balls.
Health And Safety
Your welfare is of utmost importance to us and we make every effort to ensure that you stay safe and get the most from your Elegant Resorts holiday. Most of our properties have an information book available on arrival that you can refer to for information, including contacts, fire and pool safety and information about the local area. Please familiarise yourself with the properties safety information and ensure all members of the party are made aware of potential risks and use the same care and attention as you would at home. Please take extra care around potentially hazardous areas including stairs, swimming pools, water features, balconies and low walls and ensure children are supervised at all times. Please also note that traffic may travel in the opposite direction to home and take extra care. The villa management and agents use their knowledge to advice clients about safety and security precautions in each destination and we strongly recommend that you consult them should you have any safety or security concerns whilst at the property.
Electricity And Gas Safety
Please take care to follow any instructions given for appliances and ensure that they are all switched off at night or when you are out. Do not tamper with any related fittings and ensure that faults are reported to villa staff immediately.
Lift passes, plus ski and boot hire within Europe, are normally arranged and purchased upon arrival with the help of the hotel's concierge. We do recommend pre-booking lift passes and arranging ski and boot hire within the USA and Canada to take advantage of early booking discounts. Please let us know prior to travel if you are taking your own skis or snowboards, so that we can forward this information on to the airline and transfer company. Pre-booking is highly recommended and often essential for tuition (private or group), ski kindergarten and/or crèche reservations.
Service Charges And Tipping
Service charges and tipping vary between cruise operators. Service charges and tips are generally applied in recognition of the service you receive on board from all members of the crew, in a variety of locations. Many more crew behind the scenes support those who serve you directly and for this reason some cruise operators may require payment of service charges of tips in advance of travel. In some cases these service charges will be payable at the time of booking and shown on your confirmation invoice, in other cases they will automatically be added to your on board ship account. Where charges are made at the time of booking and shown on our website and included on your confirmation invoices, these charges may range from around $10-13 per person, per day. It may be possible to request these charges are removed from your booking and added to your on-board ship account. Please enquire with us at the time of booking. Please note that some cruise operators may leave tips at your discretion on board, or may expect you to reward good service in addition to payment of the pre-payable service charge. Where gratuities are payable on board for e.g. drinks, beauty treatments, it is suggested that the amount of 10-15% is appropriate. For further details please enquire at the time of booking.
Infant Minimum Age To Travel
The minimum age for infants to travel on a cruise is usually 6 months, however on selected cruises, infants must be a minimum age of 12 months.
Swimming Pool Restrictions
On certain cruises, children under 2 years are not permitted to use the swimming pools. Due to U.S. Public Health Service (USPHS) regulations, young children in nappies/pull ups (including swim safe varieties) may not use the pools or whirlpools. Please check details at the time of booking.
There will be laundry and dry cleaning facilities available on the cruise and prices will vary by garment type. On selected cruise ships there may also be a self-service laundry available.
There are usually two seating times for meals in the main restaurant on an evening, these times will vary for different cruise operators, the times will usually be between 6pm and 9pm, although there will be other options available on board the cruise. Some cruise ships may also offer 24-hour room service.
The on board voltage on the majority of cruises is 110/220AC.
Payment For On Board Purchases
On most cruise ships, a credit account system will be operated. This usually requires the pre-registering of a credit card. All on board purchases will then be signed to your account, which will then be required to be settled at the end of your cruise. If you do not have a credit card to pre-register, you will be required to deposit a minimum of £150 cash per passenger, per day (or the equivalent) with the cashier on day one of the cruise. This amount must be replenished during the cruise when expenses exceed the deposit. If all the deposit is not used then the balance will be returned with the bill. Most of the cruise ship operators will not accept personal cheques and certain bank cards, so please check before you travel.
Embarkation at most cruise terminals will commence approximately two to three hours prior to sailing, with all passengers required to be checked in no later than one-and-half hours before the particular cruise sailing time. Exact details of when and where to check-in will be detailed on your cruise tickets/information.
Health and Safety
Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotels, villas and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.
Swimming Pools and Water Features
Every pool is different and most hotels/apartments/villas/private islands do not employ lifeguards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Please do not run around the pool area or take breakables close to the pool area. Please do not enter the pool with copious amounts of sun creams or oils on. For your safety, please do not remove or lift pool filter covers - if something appears to be broken, please report this to the staff and do not attempt to fix this you. Few private villa pools have warning notices, covers or fencing around the pool so children must be supervised by an adult at all times in or around the pool and ensure they have suitable buoyancy aids and are aware of the depths. In addition, where the swimming pool at your property is an infinity pool, please do not stand on the edge or use inflatables, such as rings or lilos.
Glass Door Safety
Please take care when using glass doors, as it can be difficult to tell if they are open or closed when bright sunlight is shining on them. They are not necessarily fitted with toughened glass or have eye level marking, particularly in private villas.
On arrival, take time to familiarise yourself with the emergency exits, the locations of fire extinguishers and emergency contacts. During your stay, ensure that fires are protected by guards and candles are extinguished when not attended. In the event of a fire, proceed to the nearest fire exit without stopping for any belongings and close the door behind you. If in doubt, ask your representative or an appropriate member of staff.
Jacuzzi, Steam Room And Sauna Safety
Please be aware that these facilities should not be used if you have heart disease or circulatory problems, have an infectious skin disease or open wound, are using certain medication or are pregnant - please seek an expert medical opinion if unsure. We also advise that it is best to avoid using these facilities if you have consumed a heavy meal or alcohol in the past hour-and-a-half, if you are feeling unwell or if you have just been exercising. Children under 16 years old should not use these facilities. In addition, to use them comfortably and safely, please ensure they are set to a suitable temperature and not too hot. Remove contact lenses, glasses, make-up and jewellery. Use for periods of 8 to 10 minutes at a time and do not exceed 30 minutes in total. Be careful when you add water to the rocks in the steam room. When you have finished, relax until your body temperature has returned to normal and ensure you consume water or soft drinks to replace any lost fluids.
Do not feed, pet or play with any wild or domesticated animals and do not allow children to play near them. Please use rubbish bins to discourage wasps and vermin.
Overseas Safety Standards
Regrettably, the safety standards and regulations overseas may not be of the same level that we enjoy in the UAE, for instance the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the authorities of the country and the foreign supplier of the services concerned. We are working to improve standards, wherever possible.
Security, Health And Safety Overseas
Health and safety is a prime subject for everyone who travels the world today and we would ask that you observe good housekeeping habits and a common sense approach. Your personal welfare is our priority and we ask that you are fully aware of security, health and safety whilst overseas. Petty crime, robberies and muggings can occur anywhere in the world, although the chances of anything unpleasant happening will be considerably reduced if you take a few simple precautions. Whilst out and about, try not to carry a lot of cash with you and always leave your passport, unnecessary travellers cheques and any expensive jewellery in your safe or a secure place.
Children must be supervised at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.
It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.
Out And About
Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places, the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals, as these may carry the rabies disease, which can be passed on through bites and scratches. Please exercise caution before entering the sea, as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety. When sea bathing, do be aware of sea urchins - their spikes can be very painful - and, in the Caribbean, watch out for the apples of the Machineel trees, which are poisonous.
All prices and offers shown throughout our brochures (or website) are for guidance only and subject to availability at the time of booking. Our holiday prices are based on specially negotiated airline, hotel and transfer rates, which can increase, decrease or be restricted. Should our special rates not be available, we shall advise you immediately and offer you the option to reserve your holiday at the higher published rates. We reserve the right to change prices. We advise that you contact us for the most up-to-date holiday price. A tailor-made quotation will be provided at the time of your enquiry. Please note that in the case of a villa, yacht or private island, prices should not be taken as an indication of the standard of the villa, yacht or private island, as prices vary according to a variety of factors including amenities, size and location.
What The Price Includes
Unless otherwise stated, all flight-inclusive package prices shown throughout our website or brochures include the following:
All international and internal economy flights
- Accommodation (grade as shown) based on two persons sharing
- Private transfers (shared for some destinations)
- Meals as shown (where applicable)*
- Taxes and charges
- Air passenger duty and security
- Aviation fuel costs
*Restrictions may apply at hotel restaurants. For example, when a price is based on half or full board basis and there is more than one restaurant at the hotel, some of the restaurants may levy an additional supplement or give a credit towards a meal in another restaurant. Unless otherwise stated, all extras will be at a charge.
What The Price Excludes
- Where spa or beauty facilities are listed, treatments will be at an additional cost, unless otherwise stated
- Optional excursions
- Charges made by the accommodation - see local charges
- Excess baggage on aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment. Please refer to the section titled Carriage of Sports Equipment in the 'Flight' information section for more details